At FDS Divine Care Ltd, we are committed to delivering care that is safe, effective, compassionate, and fully compliant with all relevant legislation and regulatory standards. Quality, dignity, and safeguarding are at the heart of everything we do. We continuously review and improve our services to ensure the people we support receive the highest possible standard of care.
FDS Divine Care Ltd operates in line with all applicable laws, regulations, and best practice guidance, including:
● Care Quality Commission (CQC) standards and regulations
● Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
● Care Act 2014
● Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS)
● Safeguarding Vulnerable Adults and Children legislation
● Data Protection Act 2018 & UK GDPR
● Equality Act 2010
We work closely with local authorities, healthcare professionals, and regulatory bodies to ensure our services remain compliant and accountable.
Our care is guided by the CQC Fundamental Standards, ensuring that every person we support receives care that is:
● Safe – protecting people from abuse, harm, and avoidable risk
● Effective – meeting needs through evidence-based care and ongoing assessment
● Caring – delivered with kindness, compassion, and respect
● Responsive – tailored to individual needs and changing circumstances
● Well-Led – supported by strong leadership, governance, and accountability
We take staff recruitment seriously to ensure the safety and wellbeing of those we support.
All staff undergo:
● Enhanced DBS checks
● Full employment history and reference checks
● Right to Work verification
● Professional qualification verification (where applicable)
● Values-based interviews
Only individuals who demonstrate compassion, professionalism, and integrity join our team
Our carers receive comprehensive training before delivering care and ongoing development throughout their employment, including:
● Mandatory care training
● Safeguarding adults and children
● Medication management
● Infection prevention and control
● Moving and handling
● Mental capacity and consent
● Equality, diversity, and inclusion
● Dementia awareness
● Autism and learning disability awareness
We ensure our staff remain competent, confident, and up to date with best practice.
Safeguarding is everyone’s responsibility at FDS Divine Care Ltd.
We have robust safeguarding policies and procedures in place to protect vulnerable adults and children from abuse, neglect, or exploitation.
This includes:
● Clear safeguarding reporting processes
● Immediate action and escalation of concerns
● Close collaboration with local safeguarding teams
● Ongoing safeguarding training for all staff
We operate a zero-tolerance approach to abuse of any kind.
Every individual we support has a personalised care plan that reflects their:
● Needs and preferences
● Cultural and religious beliefs
● Personal goals
● Risk assessments and safety measures
We carry out detailed risk assessments and regularly review care plans to ensure care remains safe, appropriate, and effective.
Where medication support is required, we follow strict medication management procedures, including:
● Clear documentation and MAR charts
● Trained and competent staff
● Safe storage and administration practices
● Regular audits and reviews
Our aim is to ensure medication is administered safely and accurately at all times.
We maintain high standards of health and safety to protect both clients and staff, including:
● Infection prevention and control measures
● Use of appropriate PPE when required
● Safe moving and handling practices
● Environmental safety checks
● Emergency and business continuity planning
We adapt our practices in line with public health guidance.
We are committed to ongoing quality improvement through:
● Regular audits and spot checks
● Service user and family feedback
● Staff supervision and appraisals
● Incident reporting and learning
● Continuous policy review
Feedback is welcomed and used to improve our services.
FDS Divine Care Ltd is committed to promoting equality, diversity, and inclusion.
We provide care that is free from discrimination and respectful of:
● Culture
● Religion
● Gender identity
● Sexual orientation
● Disability
● Age
Everyone is treated with dignity, fairness, and respect.
We take confidentiality seriously and handle personal information responsibly.
● All data is managed in line with UK GDPR
● Information is shared only on a need-to-know basis
● Secure systems and procedures protect personal data
At FDS Divine Care Ltd, compliance is not just a requirement—it is a commitment to excellence.
We strive to exceed standards, build trust, and deliver care that is safe, respectful, and centred around the individual.
